Australian Managed IT
Total IT Management for Australian SMBs
Your all-round IT partner — security, cloud, networking, voice and hardware under one accountable roof.
One team, every layer of your IT. From Microsoft 365 and Acronis cyber protection to 3CX voice, UniFi networking and Lenovo hardware, asp manages your entire stack so your business runs securely and without interruption.
Personal IT.|Real People.|Practical Outcomes.
Our Partners
What We Deliver
Managed Service Provider Solutions
CloudMicrosoft 365
Cloud-based productivity, secure collaboration, and enterprise-grade email for teams of all sizes.
HardwareLenovo Hardware
Business-grade computing built for reliability — ThinkPad and ThinkStation solutions.
SecurityAcronis Cyber Security
Advanced backup, threat detection, and rapid recovery — comprehensive endpoint protection.
Communications3CX VOIP
Flexible, scalable voice communications that work on any device, anywhere.
NetworkingUniFi Networking
High-performance, enterprise-grade network infrastructure that scales with your business.
Explore
View All Services
Explore the full managed IT stack and how each layer fits together.
About ASP
What is Application Service Provider?
Application Service Provider (ASP) is an owner-led managed IT services provider for Australian small and medium businesses. Shane Grocke — the founder and owner — is the single point of contact for every client, delivering personal IT rather than call-centre support. One accountable partner covers Microsoft 365, cyber security, VOIP, networking, hardware and custom apps, with a 1-hour critical response time and direct access to the owner.
- Owner-led — deal directly with Shane Grocke
- 1-hour critical response time
- Microsoft partner & Lenovo partner
- Base44 Specialist for custom apps
- Serves SMBs across Australia
Common Questions
Managed IT, answered.
Why Choose Us
An all-round IT partner for Australian SMBs
Local Support
Adelaide-based and owner-led — you deal directly with Shane, not a call centre, with critical issues answered within the hour.
Security-First Approach
Acronis-driven backup, anti-ransomware and patch management protect your data and keep your business resilient.
Scalable Cloud Solutions
Microsoft 365 and UniFi networks built to grow with you — from sole trader to multi-site, paying only for what you use.
The ASP difference
An Australian-owned, high-response alternative to large, impersonal corporate MSPs. We provide enterprise-grade infrastructure with the accountability of a boutique firm where clients have direct access to leadership.
Personal, expert, and accountable. We speak as partners who sit on your side of the desk, avoiding jargon where simple, effective language works better.
Personal IT model
Always emphasize the 'Personal IT' difference. Frame services through the lens of human partnership rather than just technical tickets. Focus on local Australian ownership and data sovereignty. Direct communication is required over corporate-style fluff.
Australian-owned
Personal IT. Real People. Practical Outcomes.
Owner-level accountability
Australian-owned and operated since inception, 100% data sovereignty, deep expertise in Microsoft 365 and Acronis security, and direct owner-level accountability on all major service engagements.
"ASP transformed our workflow. It feels like having our own in-house IT director who is always available. The 'Personal IT' promise isn't just a slogan—they truly know our business."
"Technology should empower, not overwhelm."
The asp Difference
Why Choose Corporate IT When You Can Have Personal IT?
At asp, you're not just another account number. You work directly with Shane Grocke — owner and director — who personally ensures your technology empowers rather than overwhelms your business.
- Direct owner access for every interaction
- Critical issue resolution within 1 hour
- Very long-term average client relationships
Custom App Building
Built on Base44 — Apps Your Business Actually Needs
As a Base44 Specialist, Shane designs and builds custom web and mobile apps for Australian SMBs. Internal tools, client portals and AI-powered automations — shaped to how your team works, integrated with your IT, and hosted by the same partner.
- Internal tools & workflow automation
- Client portals & booking systems
- AI-powered business apps
- Web & mobile from one codebase
- Hosted & supported by asp
Client Stories
What Australian businesses say about asp
“asp took our entire IT off our hands — Microsoft 365, backups, the phones, the lot. We stopped being the IT department and got back to running the business.”
Operations Manager
Adelaide professional services firm